Managed Services
Regardless of a company’s size or industry, keeping corporate data secure and protected through data monitoring and data storage are not only top priorities but key factors to success. Data storage, whether for a research laboratory or a financial institution, requires the most advanced level of technical support available – companies lose valuable time and money if they respond to data disruption or data loss problems after they occur.
Dealing with data management internally often bogs down corporate IT departments because of the constant demands of proper data protection. Data storage can not only become extremely costly to manage in-house, but it can also have an ill-affect on all company departments by monopolizing the IT staff that employees depend on for assistance with day to day projects.
RAID Inc. has developed StorageWatch® and StorageVault® to answer the data monitoring, maintenance and protection needs of all organizations, from fortune 500 companies to government sectors and universities. These services combine cutting-edge technology with human intelligence, allowing RAID Inc. to properly diagnose and resolve issues in real time, ensuring business operations and data are continuously available while freeing up their clients’ IT personnel.
StorageVault®
StorageVault®, developed by RAID Inc., allows clients to transfer copies of their data to a secure off-site data center while providing clients with a complete data protection strategy. It is the ideal solution for companies that are searching for a data disaster or data compliance plan or for large organizations that are looking for an additional layer of data protection.
StorageVault® is not only an industry leader in off-site storage solutions, it is also a cost-effective alternative to other proprietary off-site data storage systems in the marketplace.
StorageVault® Features and Benefits:
Risk Reduction
StorageVault® reduces risk by offering secure data protection that is off-site, off-line and out-of-reach in a secure location.
Affordably Priced
RAID Inc.'s StorageVault® is available for a fraction of the cost of any other proprietary off-site data storage system in the marketplace.
24/7 Data Access
Clients have the ability to access the protected data they have stored in StorageVault® at any time.
Increased Productivity
StorageVault® removes the often stressful and time-consuming burden of data storage and protection from client’s IT departments, allowing them to focus on their jobs supporting their company’s technical needs.
Remote Office Protection
The off-site data collection offered by StorageVault® allows organizations to gather and protect data at remote office locations.
No Hardware or Software Changes
Many off-site storage providers need clients to change their existing infrastructure. StorageVault® is ideal in that clients do not have to make any changes to their existing software or hardware systems.
OS Independent
StorageVault® is OS independent and will not disrupt or require a change to a client's operating system while accessing data.
Customizable Service Agreement
RAID Inc. is renowned for its world-class customer service which stems from a consultative approach to solving client’s data storage and management needs. StorageVault® is available with a secure and customizable service agreement, letting the client choose the level of support that they would like.
StorageWatch®
StorageWatch®, developed by RAID Inc., is the industry's only real-time, 24/7, pro-active data storage monitoring and management service that ensures business continuity and data integrity. StorageWatch utilizes a combination of expert storage engineers and the latest technological advancements.
StorageWatch’s patent pending technology performs predictive data analysis which securely detects and corrects data irregularities. From their Storage Network Operations Center, RAID Inc.'s professional staff performs a series of preventative maintenance procedures that cleanse and protect all data. StorageWatch® is available with disaster recovery solutions including synchronous and asynchronous remote replication, offsite storage and back-up solutions.
StorageWatch® Features and Benefits:
Uptime
StorageWatch® ensures maximum availability of your entire storage system by providing real-time proactive monitoring of the overall condition of your storage solution 24/7. All components of your solution and environment are monitored for irregularities including: Storage Arrays; RAID engines; disk drives; power supplies; cooling; switches & fabric (all SAN devices); and backup devices.
True Pro-active, Preventative Maintenance
StorageWatch® utilizes patent pending technology to perform predictive analysis on your storage system. Systems are put through a series of preventative maintenance procedures which cleanses data and ensures data integrity. Tolerance levels are also established for each component of your storage system and any deviations are instantly recognized by our Network Operation Center where corrective action is immediately initiated. In the event of a component falling below the prescribed tolerance level, RAID has the ability to dispatch a trained service technician 24/7, anywhere within the United States.
Performance Tuning
The performance of your storage solution can depend on a number of factors including usage, design, and individual component operation. RAID, Inc. tunes performance by making recommendations and initiating system configuration changes to fit your specific application. System optimization can be tweaked and storage engine resources can be reallocated on the fly to meet your performance requirements.
Reallocation of Your IT Resources
StorageWatch® eliminates the need to dedicate IT/IS personnel to monitor and manage your storage infrastructure. RAID Inc. provides expert administration of your storage environment where most entities don't realize the necessity. We can perform virtually all of administrative functions including:
- Storage Provisioning and volume allocation
- Parity regeneration (integrity verification)
- Remote FW and software upgrades
- Storage expansion and reconfiguration
- Performance Tuning
- SAN administration including fabric and switch zoning
- Battery reconditioning
- Monitoring of satellite offices where little or no IT staff is present
Security
RAID eliminates security risks by establishing a secure, encrypted connection between our Network Operation Center and storage system. Security protocols such as SSL are used and multiple levels of security and password authentication are put in place to ensure your network will never be compromised. Each storage system is pre-configured to operate with your firewall and internal network security devices. RAID has no access to customer data and security patches.
Reporting
Customers receive quarterly, comprehensive, reports including:
- System level status and performance
- Notification and event summary
- Configuration and preventative recommendations
- Pro-active maintenance summary