Managed Services Overview

The explosive growth of data accumulation in today’s demanding business environment is putting a constant strain on IT infrastructures and personnel. Data storage assets require the most advanced level of support and it is not enough to respond to problems after they occur or rely on computer generated alerts. Human intelligence must come into play to properly diagnose and resolve issues in “real time,” ensuring business operations and data are continuously available. That is why RAID developed StorageWatch®, the industry’s only real-time 24/7 pro-active storage monitoring and management service. StorageWatch ensures business continuity and data integrity by utilizing experienced storage engineers and the latest technology advancements. From our Storage Network Operations Center, RAID Inc’s expert staff monitors your storage asset for problems, performs preventative maintenance, system optimization and dispatches technicians on-site to replace questionable hardware components. StorageWatch provides a team of expert storage engineers who maintain your storage assets 24/7, freeing up your IT personnel to concentrate on other high priority projects.

StorageWatch® Live Monitoring/Maintenance

StorageWatch utilizes patent pending technology to perform predictive analysis in various areas on your storage system. One major area is in preventative maintenance procedures which cleanses data and ensures data integrity. Many users today are unaware of the need to perform such procedures which help prevent existing data from being corrupted or even lost within the storage system. A second area where this technology comes in to play is in detecting and correcting data irregularities. The third benefit is in detecting irregularities of hardware components which include Storage Arrays, RAID engines, disk drives, power supplies, cooling systems, switches & fabric (all SAN devices) and backup devices. Tolerance levels are established for each component of your storage system and any deviations are instantly recognized by our Network Operation Center where corrective action is initiated. In the event of a component falling below the prescribed tolerance level, RAID has the ability to dispatch a trained service technician 24x7, anywhere on a global basis. To learn more about StorageWatch®, click here.

StorageVault®

StorageVault is an affordable and essential service that gives customers a complete data protection strategy. To learn more about StorageVault®, click here.

SERVICES

Overview

Managed Services
StorageWatch®
StorageVault®

Professional Services
Data Migration
Consulting
Installation

24/7 Support Services
Technical Support
Diagnostics
Firmware Upgrades
Self-Service Web Portal

Logistics Support
RMA Handling
Case Tracking
Resolution Summation