Self-Service Web Portal

RAID Incorporated’s Self-Service Web Portal allows customers to access a wealth of information and is available to customers who have 24/7 technical support contracts. Customers have the ability to view each step in the case tracking and resolution process, access parts tracking, an extensive knowledge database and performance benchmarks.

Process Review

Customers can view each engineering procedure and result of each step taken in the process to resolve their issue.

Parts Tracking

All parts sent to a customer’s site can be tracked through the service portal as well as the expected delivery of new storage assets purchased.

Maintenance / StorageWatch®

All customers with a StorageWatch contract receive reports of when each scheduled maintenance procedure is done and will be scheduled in the future.

Knowledge Database

Customers can access this database and retrieve solutions from the most basic to advanced technical problems. Customers can also initiate a call ticket from this portal to resolve any technical issue.

For more information about the Self-Service Web Portal, contact support@raidinc.com