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Contact Support

We're standing by and ready to help, 24/7/365. Our peerless, industry-leading support engineers can tackle any issue you have. Contact us to get started.

Open Support Ticket

We're standing by and ready to help, 24/7/365. Our peerless, industry-leading support engineers can tackle any issue you have. Contact us to get started.

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Request RMA

Please submit your request for failed parts.

  • Please enter your shipping address. We may verify the failure and may contact you for more information before shipping the replacements.
  • Please enter any other details regarding your support issue.
    1. A scan or photo copy of the failed part showing product information (e.g., product ID, serial numbers, etc.) may still be requested by RAID Inc. support team. 2. If you don't have a "Keep Your Hard Drive" contract, our support team will let you know. 3. We may request to access your event logs or support bundle to determine the hardware failures. A Raid Inc. Support Engineer will reach out to you with instructions once an RMA case is open.

Corporate Address

RAID Incorporated

439 South Union Street
Bldg. 2, Suite 105
Lawrence, MA 01843
Phone: 800-330-7335
Fax: 978-409-2403