Open a Case

SELF SERVICE: OPEN A CASE
If you are having technical difficulties and would like to submit a request to open a case, please use the following form and we will contact you promptly:

Contact Name:
Email:
Phone:
Company:
Type:	--None-- Question Sales Support StorageWatch Other
Case Reason:	--None-- Controller Failure Drive Failure Firmware Hardware HBA Initial Setup O/S Other StorageWatch Installation
Subject:
Description:
RMA #:
Serial Number of unit:
Service level provided:	--None-- Anacomp EOL Return to Manufacturer Sent in for Repair Service Contract Warranty only StorageWatch
Product Type:	--None-- ADIC Tape Library Cobra-3 Cobra-4 Condor Falcon JBOD Other Overland Tape Library Phoenix Raven Viper X-24 X-28 X2HPC X2I Xanadu
Product Other:
Case Reason Other:
As a matter of validation, please enter in the characters you see in the box in the form field below: (Case sensitive)

Contact Support

RAID's support staff is dedicated to keeping our customers up to date with the latest product information, software and firmware upgrades. If you have questions or would like to obtain more information regarding our support services, contact RAID, Inc's technical support staff. You can also contact us if you are experiencing problems when accessing password protected areas.