An End-to-End Customized Solutions Provider
in HPC, Big Data, and Virtualized Environments
What We Do
Since 1994, RAID Inc. has followed a consultative,
customer-centric approach in solving each customer’s unique needs in order to
provide them with the optimum solution.
RAID Inc. has a distinctive competence in
value-based scaleout, distributed, and parallel file system data
storage solutions.
RAID Inc. is agnostic in terms of the hardware and
software products it provides, searching the world to find products that solve
its customers’ needs. Only after an exhaustive process has been performed does
it OEM these products and brand them with the RAID name representing
best-in-class products in the industry today.
RAID Inc. has the ability to act quickly by
combining premium OEM products with innovative in-house technologies, providing
the very best quality, functionality, performance and value to its customers.
From I/O subsystems for Supercomputers to large-scale Linux clusters, RAID Inc. can customize any solution for its customers.
Step 1: The Layered Holistic Approach for Determining a Customer's Needs and Issues
RAID Inc. goes through an extensive process of examining each layer to understand the customer’s unique environment. This process is done whether the customer is looking for a full turnkey solution or just a single product to solve a specific need. The customer is involved in every step of the process.
Step 2: Set Goals & Expectations
RAID’s team has a depth or practical experience across a broad range of industries and understands the needs and constraints of different workplaces. At this point, RAID and the customer discuss the tradeoffs between performance, functionality, usability and price. A consensus is reached.
Step 3: Develop Proof of Concept
RAID Inc. then whiteboards different solutions for the customer’s unique environment at different price points. Multiple solutions are presented to the customer and one is selected.
Step 4: Create Physical Solution
The solution is configured in RAID Inc.’s lab environment using the same expressed environmental challenges and requirements of the customer. At this stage, RAID ensures that previously set goals and expectations are met.
Step 5: Installation
RAID’s team of expert technicians work with the customer to ensure the site is ready to handle all energy and cooling requirements of the new solution. Only after this is accomplished does an installation team complete the assembly of the final solution.
Step 6: The RAID Approach
RAID Inc. employs a concierge post-sale approach to service that can best be described as a team approach. Every customer is assigned a dedicated support engineer, an engineering manager and a committed sales consultant. The support engineer is available to answer any post-sale questions, help with any problems, and to facilitate a continuity of knowledge. The engineering manager oversees any outstanding queries, even once the initial issue is resolved. Lastly, RAID is unique from other vendors who offer impersonal or one-off troubleshooting in that the sales consultant remains closely involved with their customers and can address any requests in a timely and thorough manner.
