Our core values.
HPC - It's in our DNA
For close to 25 years we have developed and supported a wide range of high-performance computing solutions for real challenges. We continue to stay focused on building and delivering sustainable solutions for our customers across industries to help accelerate time to results both on premise and in the cloud. We approach every customer with new, creative thinking to identify the appropriate solutions to fit their individual needs.
We Pursue Excellence
Our services and solutions generate premium value for our customer’s investment. We go the extra mile and we do sweat the details. We strive for excellent performance in everything we do. No matter how good our services and performance are, we are dedicated to making them better.
We Practice Honesty
At RAID Inc. we believe in the old adage, honesty is the best policy. We have the courage to ask for help and feedback when needed, are realistic about what we can and can’t do and are honest to customers, candidates, colleagues and ourselves. Honesty is at the foundation of all we do and it is the basis from where we build our relationships.
We Create Fun
Having fun is important for remaining sane in the fast-paced world we live and work in. We don’t believe having fun at work takes away from productivity—we believe it increases it. When you enjoy the people you work with and the environment you work in, it’s much easier to focus your passion toward providing great solutions and services to your customers.
6-Step Holistic Process
01 The Layered Holistic Approach for Determining a Customer's Needs and Issues
RAID's team of expert engineers first goes through an extensive process of examining each layer to understand the customer’s unique environment. This process is done whether the customer is looking for a full turnkey solution or just a single product to solve a specific need. The customer is involved in every step of the process, ensuring the success of their customized computational solution.
02 Goals & Expectations
RAID's team has a depth or practical experience across a broad range of industries and understands the needs and constraints of different workplaces. At this point, RAID Inc. and the customer discuss the tradeoffs between performance, functionality, usability and price.
03 Proof of Concept
Once a consensus on the system design is reached, RAID Inc. then whiteboards different solutions for the customer’s unique environment at different price points. Multiple solutions are presented to the customer and one is selected.
04 Physical Solution
To deliver our tailored HPC solutions, RAID Inc.'s consultative sales and system design process is customized every step of the way. From the initial sales call to installation day, RAID Inc. works closely with clients to assess their unique computing and storage requirements by examining every facet of their computing needs.
RAID’s team of expert technicians work with the customer to ensure the installation site is ready to handle all energy and cooling requirements of the new solution. Once this is accomplished, RAID's engineers will deliver the solution to the customer site, install and test all components.
06 The RAID Approach
RAID Inc. employs a concierge post-sale approach to service that can best be described as a team approach. Every customer is assigned a dedicated support engineer, an engineering manager and a committed sales consultant. The support engineer is available to answer any post-sale questions, help with any problems, and to facilitate a continuity of knowledge.
HPC, STORAGE CONSULTING
Big data, cloud storage + HPC consulting.
Big data offers the promise of better business opportunities with higher ROI on valuable enterprise data sets while being able to tackle entirely new business problems that were previously impossible to solve with existing techniques. RAID Inc. enables you to leverage big data and have a safer HPC "cloud" with larger distributed or parallel file systems and scale out architectures. We are here to help come up with ways to store, manage, and secure your data.
DESIGN & IMPLEMENTATION
Cluster solution design & implementation using open source or packaged software.
RAID Inc. engineers have designed and built technical computing systems for an incredible roster of clients using our expertise in operating systems, parallel file systems, high performance fabrics, cluster batch managers, provisioning systems and configuration managers. We know many of the commercial solutions as well as most open source packages for cluster computing and big data storage.
Implementation and support for a host of Parallel file systems.
GPFS CONSULTING SERVICES
Acheive Best Practices for GPFS.
RAID Inc. has a long history of designing and building GPFS clusters to customer specifications and performance requirements. Whether you have an existing system that you feel is underperforming or are trying to plan something new, we can help you identify best practices, achieve optimal performance results, or design a system that will accomplish everything an appliance might (except the cost).
CLUSTER MANAGEMENT SERVICES
Systems administration, monitoring tools and open source software.
Whether you are familiar with ganglia, nagios, puppet, cobbler, xcat, and rocks or not, we know them all. If you prefer a proprietary or commercial cluster ecosystem, we work with all of the leading products on the market. Whatever solution you need, we can build it and offer any level of training to ensure that you are comfortable with the result.
High speed Network and interconnect technology.
Fabrics are the circulatory system of any technical computing solution and often represent the rate limiting element to performance. RAID Inc. has long worked with companies who produce high speed switches and host controllers utilizing Infiniband, ethernet, PCIe, SAS, fibre channel, and other communications technologies, matching the cost and performance requirements to the needs of customers in every solution we design and build.
Comprehensive architectural design for any technical computing environments.
We have over 20-years of designing custom technical computing solutions for academic, commercial, industrial, and government clients. With a wide range of best-of-breed hardware and software products in our arsenal, RAID Inc. will examine a customer’s technical computing needs and develop a solution integrating every layer from core hardware to application software that addresses the customer’s unique environment. The customer is involved in every step of this process, whether they are looking for a full turnkey solution or just a single product to solve a specific need.
24/7/365 TECHNICAL SUPPORT
Tier one and two 24/7/365 Engineering help desk.
Every solution we build is fully tested and documented so that our staffs of support engineers have access to all of the information they need to understand any problems you may encounter quickly and find effective solutions for you. We take full ownership of support requests and if necessary, escalate them to our vendor partners as your advocate making sure that you get the response you expect and the results you need.
Remote monitoring capabilities
RAID Inc. will take automated alerting to the next level, supporting any “call home” infrastructure to offer real-time support and proactive maintenance. Solutions we build and support will give you years of trouble free service and with these options in place, any problems that you encounter will be addressed by us as quickly as the internet will allow.
Our Corporate Headquarters is located in Andover, MA 20 minutes from Boston Logan Airport.
200 Brickstone Square Suite 302, Andover, MA 01810
Email: info [at] raidinc.com
Email: sales [at] raidinc.com